FISPA - ISP's grow up

I attended the national meeting of FISPA this week. It was great. The meetings are being well attended and the amount of quality information being shared is growing at each event. The independent ISP industry is maturing. The business plans of the iISP (Independent Internet Service Provider) has changed or is rapidly changing from the single focus delivery  of a dumb Internet access pipe (historically resale DSL) to business solutions. The iISP still depends heavily on access but is not maintaining a narrow focus on price restrictive products. Most seem to have realized that they must engage the customer to find out what the customer needs. They now asking questions like; What business process bothers you and what do you fear the most? What business process it the most important to you or to your Customer? These types of questions open up a dialogue that can identify issues that the iISP may be able to provide solutions to resolve. Let me ask you. What are some of the issues that you face in your business?